As part of a £4,5bn (R77bn) investment in improving customers’ experience, British Airways has opened its new lounge in Rome’s Fiumicino Airport, with revamps to other lounges also planned.
The new lounge can accommodate up to 140 customers and is spread over 460sqm. Zones create separate spaces for passengers to work or relax in ahead of their flight. Customers will have access to power and USB points throughout the lounge, as well as wireless printing.
Sarah Klatt-Walsh, British Airways’ head of product, said “The lounges need to cater to the varying needs of our customers. The same traveller may be flying with us one day for business and need the space and technology to work and be travelling the next week on holiday when they will want to relax with a drink and some food ahead of their flight.”
Facilities include a feature bar, hosted by a mixologist during peak times. Customers will be able to help themselves to beverages during quieter times. The windows feature smart electronic blinds that are programmed to react to heat and light, keeping the environment comfortable throughout the day.
The next lounge to be unveiled will be at New York’s JFK Terminal 7, followed by Aberdeen later this year. Further investments are planned for Geneva, San Francisco, Johannesburg and Chicago.
For more information and to book your next lounge experience contact your Corporate Traveller Expert today.
Source: TAM